Get in Touch With Us

This page tells you how to reach the editorial team behind US Online Casinos, what kinds of questions we can actually answer, and where to go instead when your issue sits with a casino operator rather than with us. Most messages we get fall into one of two buckets: a reader spotted something on the site that looks wrong, or a reader has a withdrawal stuck at an operator and is not sure who to ask. Those need very different routes, so we have separated them below.

Write to us at [email protected]. A person reads every message. We aim to reply within two business days, and longer for anything that needs us to re-check a casino's published terms before we answer.

How this site makes money, stated plainly

42explore2.com carries affiliate links. If you open an account with an operator we list, we may earn a commission. That arrangement does not buy a position in our rankings, and it does not stop us publishing a limitation next to a brand we earn from. Our ratings are editorial judgments formed from published terms, licensing information and operator disclosures — they are not customer review scores, and we have not deposited, played or withdrawn at any of these sites. If you believe a commercial relationship has coloured something we wrote, say so in your email and point at the sentence. We would rather fix it than defend it.

What to email us about — and what we cannot do

We can help with	We cannot help with
Corrections to bonus terms, wagering requirements or payout information published on this site	Releasing a pending withdrawal or overturning a casino's decision
Explaining how a rule generally works — KYC, cashout caps, maximum bonus bets, bonus expiry	Accessing, unlocking or closing your casino account
Questions about how we rank and assess operators	Confirming whether a specific promotion is live today at a specific brand
Suggestions for guides, comparisons or operators to research	Giving legal advice on whether a site is lawful for you in your state
Press, partnership and licensing enquiries	Acting as an arbitrator between you and an operator

We are a publisher, not a regulator and not an alternative dispute resolution body. Nothing we write is legal advice. If you are 21 or over and researching where to play, the comparison pages are the right starting point; if money is already in dispute, the escalation path further down this page matters more than anything we can send you.

Before you email about an operator, check the terms yourself

Most reader questions about "why hasn't this paid out" are answered by a clause the reader has not seen yet. Three of the operators we cover illustrate how different those clauses can be, which is why we always ask people to read the offer page before writing to us.

Raging Bull — 410% up to $10,000 + 50 Free Spins

This sits at the top of our list because the headline figure is unusually large and the brand is one of the most searched by US readers, so it generates more reader questions than anything else we cover. The practical point to check before you contact us: a 410% match released against a deposit creates a wagering obligation proportional to that match, and large percentage bonuses at this style of casino commonly carry a maximum cashout cap and a maximum bet per spin while the bonus is active. Breach either and the winnings, not just the bonus, can be voided. Our limitation on it is straightforward — a headline number that big is only meaningful once you have read the playthrough multiple, the cap and the game-weighting table, and those conditions do more to decide your outcome than the percentage does. Editorial rating 10.0; that reflects our assessment of the offer's scale and the site's prominence, not a promise about your experience.

Magician Bet — 101% No Wagering

Worth its own entry because it answers the single most common complaint we receive. A no-wagering structure means the credited amount is not locked behind a playthrough multiple, which removes the mechanism that traps most bonus balances. For a reader who mainly wants a clean withdrawal path, that matters more than a bigger headline percentage. The limitation: "no wagering" removes the playthrough, not every other condition. Minimum deposit, maximum bet, eligible games and an expiry window can all still apply, and the 101% match is smaller in absolute terms than several offers below it in our list. Editorial rating 9.7.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

Included because it is a game-specific free spins offer, which is a distinct thing from a generic spins grant and confuses readers regularly. The spins here are tied to one named title, so you cannot move them to a higher-RTP slot of your choosing, and free spin winnings at this type of casino are frequently credited as bonus funds subject to their own wagering and cashout limit rather than as cash. Check that before you count them. The limitation: the combination of a large match percentage plus title-locked spins means two separate sets of conditions running at once, which is easy to breach accidentally. Editorial rating 9.7.

The rest of the list at a glance

• Uptown Aces — 600% for new players; the largest match percentage we list, and therefore the one where the cashout cap deserves the closest reading. Rating 9.5.
• Card Crush — instant welcome reward of 2 mystery coins and 5 cards; a social-style reward, not a cash match. Rating 9.5.
• Zumba Cards — 250% deposit bonus up to 250 SC; denominated in sweeps coins rather than dollars, which changes how redemption works. Rating 9.3.
• BetUS — 200% up to $4,000 for new players; the most conventional dollar-denominated structure in the group. Rating 9.0.
• Amazon Jackpots — 4 posters plus 40 free SC plus a bonus wheel for $20; a purchase-linked package, so it is not a free offer. Rating 9.0.
• Slots and Casino — 500% up to $2,500 across three deposits, so the full value requires three funding events, not one. Rating 8.9.
• Bets.FM — 225% deposit bonus up to 1 BTC plus 225 free spins; crypto-denominated, which brings volatility and different verification handling. Rating 8.6.

If you are researching sites outside the mainstream self-exclusion schemes, our guide to casinos operating outside GamStop covers what that status does and does not mean for player protection.

Money questions we get asked most

We cannot see your account, but we can explain the mechanics so you know what to ask the operator.

• Cost of taking part. Every offer above except the no-deposit-style social rewards requires you to fund the account first. A percentage match is calculated on your deposit; the bonus is not money you can walk away with until its conditions are met.
• Paying in. US operators commonly support Visa and Mastercard debit, credit cards where the issuer permits gambling transactions (many decline them), ACH or e-check bank transfers, wire transfers, prepaid vouchers and, at crypto-facing sites such as Bets.FM, Bitcoin and other coins. PayPal is available only at some state-regulated operators and is not universal — verify it in the cashier before you rely on it.
• Getting paid out. Withdrawals usually return by the same route where possible, or by ACH, wire or check by courier. Crypto payouts settle on-chain. Card deposits often cannot receive a payout, in which case bank transfer is the fallback.
• Timing. Expect an internal review period before any method starts moving. Crypto is typically the quickest once approved; ACH and wire take business days; checks take longest. Advertised times are the operator's claim, not a result we have measured.
• Fees and limits. Minimum deposits, minimum withdrawal amounts, per-transaction and weekly or monthly payout ceilings, and fees on wires or extra monthly withdrawals are all set per operator. So are bonus cashout limits, which cap winnings from a bonus regardless of what you actually won.

What these sites offer beyond the welcome bonus

The catalogues behind these brands generally break into the same categories: slots, including progressive jackpot titles where the prize pool builds across players; table games such as blackjack, roulette and baccarat, each with their own RTP and rule variants; live dealer rooms streamed with a human croupier; video poker and specialty games. Card Crush, Zumba Cards and Amazon Jackpots run on a sweeps or social model with coins and cards rather than a straight cash wager. Outcomes at real-money casino games are produced by a random number generator, and RTP is a long-run average, never a per-session expectation. Volatility describes how lumpy the returns are, which is why a high-RTP but high-volatility slot can still clear a balance quickly.

Several of these operators also run product lines beside the casino. BetUS, for example, is known primarily as a sportsbook, with racebook and poker alongside it. Sports betting sits under different rules from casino play: separate bonus terms, separate wagering calculations and often separate wallets. A casino bonus rarely carries over to a sports bet, and mixing the two is a frequent cause of voided promotions. If you contact us about a bonus, tell us which product it was credited to.

Legal standing, eligibility and where to escalate a dispute

Online casino legality in the US is decided state by state, not federally. A handful of states license and regulate real-money online casino play through their own gaming authorities; many do not. Federal law governs some payment and interstate-wire matters, but it does not issue casino licenses to consumers' benefit in the way a state regulator does. Crucially, an operator accepting deposits from your state is not the same as being authorized to serve your state — sweepstakes and offshore models are separate categories with different protections. You must be at least 21 for most US casino products, be physically located where the play is permitted, and pass identity verification. We do not state licensing status for any operator we list unless we can verify it; if you need that for a specific brand, ask us and we will tell you what we can and cannot confirm.

Expect KYC before your first payout: government photo ID, proof of address, proof of payment ownership, and for larger sums a source-of-funds check. Upload these early rather than at withdrawal time; verification delays are the single most common reason a payout stalls.

1. Raise it in writing with the casino's support team and keep the ticket reference.
2. Request written escalation to a complaints manager and ask for the specific clause relied on.
3. If the operator is state-licensed, file with that state's gaming regulator or, where offered, its alternative dispute resolution provider.
4. Send us the outcome if you want it reflected in our research — we log patterns, though we cannot recover funds.

If gambling has stopped being a game

Gambling is entertainment with a cost, never a way to make money or fix a financial problem. If you want to step back, ask the operator to apply deposit and loss limits or a self-exclusion, and consider account-level blocking software on your devices. In the US, the National Council on Problem Gambling operates the National Problem Gambling Helpline on 1-800-522-4700, available 24/7 by phone and text. Mention support needs in your email if you would like us to point you to the right resources.

Getting a useful reply

Include the operator name, the date, the exact offer wording you were shown, your state, and what you were told by support. That is usually enough for us to tell you whether the outcome follows the published terms or looks like an error worth escalating. Our page facts were last reviewed on Sep 19, 2026 by Gia Rafferty; if you find something that has moved since, that correction is the most valuable message you can send us.